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Agents - Omni
Onboarding for Agents using the Omni Agent UI.
About Omni
Calls in Omni
Email in Omni
Callbacks, History and Searching
Conversations and categories
- How do I view conversations?
- Can I add categories to conversations to help track progress?
- Can I snooze a conversation, marking it as inactive without giving an outcome?
- Can I apply a category to a note?
- How do I move events between conversations for the same contact?
- How do I move conversations to a different contact?