What should you consider when planning your call center?

Read about IVR, Automatic Call and Message Distribution, starting a virtual call center and quality assurance.

Whether you are tackling a call center for the first time, or just want a fresh perspective on the issues, check out these popular blog posts from LeadDesk about planning and setting up your call center.

• How to start a virtual call center
• The ultimate guide to contact center quality assurance
• How to create an engaging voice response
• A full guide to Automatic Call and Messaging Distribution