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Getting started with Omni
A multichannel/inbound contact center setup.
Core concepts
Contact lists in Omni
Creating Omni projects
Agents and skills
Inbound email
- Introduction to setting up Omni inbound email
- What are internal and external email addresses?
- How do I create a message channel queue?
- How do I create an inbound route for email?
- How can I test inbound email before going live?
- What determines the email address we send from?
- How do I activate inbound email?