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Using canned message

Agent experience. Canned messages.

When an agent is creating an email, SMS message or webchat message, there will be a button to access the canned messages.

  1. Click the  button to see a list of canned messages.
  2. To see the contents of a canned message, hover your mouse pointer over the .

  1. Click the canned message you wish to use.
  2. Alternatively, if you know the name of the canned message, you can type / followed by its name. For example /signature
  • You can use multiple canned messages in any given message you send.
  • If you use canned messages in SMS or webchat, they will not include any images.
  • If you use canned messages in webchat, tags will not be converted.