First steps
Planning your call center, essential links and GDPR.
Account setup
Creating and managing accounts.
Getting started with Outbound
An outbound call center setup.
Getting started with Omni
A multichannel/inbound contact center setup.
The LeadDesk ecosystem
User interfaces, Apps, Add-ons and Flows.
Analytics and AI
Reports, Stagelight, and AI tools.
Admin recap
Playful 10-minute time challenge.
Agents - Outbound
Onboarding for Agents using the Outbound Agent UI.
