Agents - Outbound

Introduction to the Outbound agent interface for call centers.

• What methods can I use to call a contact?
• How do I create an order?
• How do I use a manuscript on a call?
• How do I schedule a time to call back a contact?
• How do I call, edit or delete callbacks?
• What options do I have in the call dialog?
• How can I view and update existing orders?
• Can I review my call history?
• How do I record my away time?
• How do I see messages from Admins?