Can I create templates for webchat?

Templates. Canned messages. Webchat.

 There is no option for creating templates specifically for webchat. However, templates for email and SMS can be used as canned messages by agents in webchat. The following restrictions apply:

• Chat messages have no subject line. If you use an email template as a canned message, it will not include the template’s subject, if it has one.
• Chat cannot include attachments. Any images or other attachments in the template will not be included if used as a canned message for chat.
• Chat does not support tags. If the template includes tags, they will not be converted if used in chat.