How do I see messages from Admins?

• The notification center can be found in the top right of the agent interface. If you have no messages, the notification icon will appear grey.

• When a message arrives, you will see a pop-up notifying you about the type of message received.
• You may see a preview of the message as well.
• The notification icon will turn LeadDesk blue, with a red dot for unread messages.  

• If you have received multiple messages, you will see a list of how many of each type of message you have waiting for you.

Managing messages

To manage your messages:

1. Click the notification icon .

You will see tabs for each type of message you currently have. To see messages of each type:

1. Click the tab of the message type you want to read.
2. To remove a message, click the Delete link.
3. You can mark messages as Read or Unread as needed. Click the Mark as read or unread as appropriate.