Planning your call center, essential links and GDPR.
Creating and managing accounts.
An outbound call center setup.
A multichannel/inbound contact center setup.
User interfaces, Apps, Add-ons and Flows.
Reports, Stagelight, and AI tools.
Playful 10-minute time challenge.
Onboarding for Agents using the Outbound Agent UI.
Onboarding for Agents using the Omni Agent UI.