Templates and canned messages
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      1. Onboarding Guide
      2. Getting Started with Omni
      3. Templates and canned messages

      Using canned message

      Agent experience. Canned messages.

      When an agent is creating an email, SMS message or webchat message, there will be a button to access the canned messages.

      1. Click the  button to see a list of canned messages.
      2. To see the contents of a canned message, hover your mouse pointer over the .

      1. Click the canned message you wish to use.
      2. Alternatively, if you know the name of the canned message, you can type / followed by its name. For example /signature
      • You can use multiple canned messages in any given message you send.
      • If you use canned messages in SMS or webchat, they will not include any images.
      • If you use canned messages in webchat, tags will not be converted.