What are the Inbound settings for Outbound projects?

What customer information to show. Call blending. Automatic answers.

When an inbound call is offered to an agent, the customer information can be shown. You can select if that happens, and where that information can be found.

If you do not want the customer information displayed, click to select Don't show customer information.
If you do want customer information displayed, click to select if the information can be take from:
- ...any contact list
- only from contact lists with the same sponsor as ...the sponsor of the campaign
- any of a list of

...the selected projects' contact lists. If you choose this option, click in the field below to select the projects.

Call blending

Agent can receive inbound queue calls in any call tab. If this is unticked, agents can only answer inbound calls on the inbound page of the Outbound interface.

Automatic answering

You can have incoming calls be automatically answered:

... for direct inbound calls. Click to tick this checkbox to automatically answer any calls directly to the agent.
... for queue calls. Click to tick this checkbox to automatically answer any calls that come from a queue.

Inbound tab frame URL

If you put a web page into this field, it will appear at the bottom of the Inbound page in the Outbound interface. You can pass URL variables to the site and specify the Frame height that the page will be displayed in.

Next, continue to Recording settings. See What are the Recording settings in Outbound projects?