What is the difference between basic and advanced flows?

Comparing Basic and Advanced flows. How to get Advanced flows.

Flows give you a set of powerful tools which, when combined, allow you control over calls or messages without needing intervention from an agent.

Basic and Advanced flows

A starting environment has access to basic flows, which allow you to:

• Create automated greetings for calls or replies for messages.
• Direct calls or messages to a particular queue or agent.
• Transfer or hang up calls.
• Create callbacks.

Advanced flows let you create full IVR/menu systems to preprocess calls or messages before they reach an agent. Use advanced flows if you want to:

• Create interactive menus for calls or messages.
• Handle calls or messages differently outside of your opening hours.
• Route calls differently if the number is on one of your contact lists.
• Filter messages based on keywords.

Getting Advanced flows

For the full range of options, you will need access to Advanced flows, available for purchase from the LeadApp store.

1.  Click this link to open the Advanced flows page on the LeadApp store.

1. To enable, click the  button.

To confirm the request:

1. Type the username and password for your Admin account for the environment.
2. Click the Activate button.

Your request will be submitted to LeadDesk.